FAQ
HELP CENTER · DANDYHORSE SF BIKE TOURS & RENTALS
Frequently Asked Questions
Everything you need to know about bike tours, rentals, private experiences, and riding in San Francisco.
★★★★★ 5.0 · 1,000+ Reviews
📍 618 Shrader St, Haight-Ashbury
📞 415-890-2453
HELP CENTER · DANDYHORSE SF
Frequently Asked Questions
Everything you need to know about bike tours, rentals, and riding in San Francisco.
★★★★★ 5.0 · 1,000+ Reviews
📞 415-890-2453
QUICK ANSWERS
The Basics
What most people ask before they visit
🅿️
Where to Park
Kezar Lot at 825 Stanyan St — 5 min walk. Street parking is 2-hr max.
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Kids Under 12
Child seats (1–4), tag-alongs (4–10), cargo e-bikes & kids bikes (5–11)
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Tour vs. Rental?
Tours: guided storytelling + earpieces. Rentals: explore at your own pace with GPS routes.
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Location
618 Shrader St, Haight-Ashbury — 1 block from Golden Gate Park
QUICK ANSWERS
The Basics
What most people ask before they visit
🅿️
Parking
Kezar Lot · 825 Stanyan · 5 min walk
👶
Kids Under 12
Seats, tag-alongs, cargo bikes & kids bikes
🤔
Tour vs. Rental
Guided + earpieces vs. explore on your own
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Location
618 Shrader St · 1 blk from GG Park
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General
Where are you located?
Our shop is at 618 Shrader Street, one block from Golden Gate Park, in the famous Haight-Ashbury neighborhood. Get directions →
How do I book a tour or rental?
Book directly through sfbiketours.com — just click "Book Now" or use the availability calendar. Our website always has the best prices. You can also call us at 415-890-2453 or email info@sfbiketours.com. For custom private tours, contact us directly.
Should I book on your website or via Airbnb / Viator?
Book directly on our website — it's cheaper because platforms like Airbnb and Viator charge us a 20–30% commission. You also get better communication, flexible cancellation, and direct support from our team.
Do tours and rentals start and end at the same place?
Yes. Everything begins and ends at our shop at 618 Shrader Street in Haight-Ashbury — one of SF's coolest neighborhoods to explore before or after your ride.
What's the best way to get to your shop?
Public transit: The N-Judah Muni line stops two blocks away. From Fisherman's Wharf, take the F-line to the N-Judah (~35 min).
Rideshare: Lyft, Uber, and Waymo all work great.
Driving: We recommend the Kezar Lot at 825 Stanyan St — a 5-minute walk with all-day parking.
Rideshare: Lyft, Uber, and Waymo all work great.
Driving: We recommend the Kezar Lot at 825 Stanyan St — a 5-minute walk with all-day parking.
Where should I park if I'm driving?
Street parking is limited to 2 hours. We recommend the Kezar Lot at 825 Stanyan St — a 5-minute walk from our shop with all-day parking available.
Is it safe to ride a bike in San Francisco?
Yes — SF is one of the safest cities in the U.S. for cycling, with extensive bike infrastructure, dedicated lanes, and low-speed zones. Our tours follow the safest, most scenic routes with a guide leading the way.
What should I wear?
Comfortable clothing, closed-toe shoes, and layers — SF weather changes quickly, especially near the coast. We recommend pants, long sleeves, a sweater, and a light jacket.
Do I need to bring a helmet?
No — MIPS-certified helmets are included with every tour and rental at no charge. You're welcome to bring your own if you prefer.
What forms of payment do you accept?
All major credit cards, Apple Pay, and Google Pay.
What should I do before or after the ride?
Explore the Haight-Ashbury! Our neighborhood has SF's grandest Victorian architecture, legendary vinyl shops, boutiques, and great food. We'll give you our favorite local recommendations.
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Bike Tours
What makes Dandyhorse the best bike tour in San Francisco?
We're SF's top-rated bike tour company — a small, locally-owned operation where guides are expert storytellers (avg 15+ years in SF), groups are tiny (max 9 people), and every rider gets a wireless earpiece for live narration you won't find anywhere else.
What's included in a bike tour?
Every tour includes a premium electric bike, MIPS helmet, lock, wireless earpiece for live guide narration, an SF map/guide, and a pastry from a local bakery.
How do the wireless earpieces work?
Our exclusive wireless earpieces connect you to your guide throughout the entire ride. You'll hear rich storytelling, history, and live commentary at every stop — even when you're spread out on the road. No other SF tour company offers this.
Are the tours suitable for beginners?
Our tours are physically easy (thanks to electric bikes) but require basic cycling confidence — you should be comfortable riding on streets, including some hills. If you haven't ridden recently, we recommend practicing on a Bay Area Bikes rental first.
How many people are on each tour?
Public tours have 4–8 people, with an absolute max of 9 — by far the smallest group size of any bike tour in SF. This means more personal attention, better stories, and a more relaxed pace.
How long do the tours last?
Public tours run about 3–4 hours, including stops for sightseeing, photos, and stories. Private tours can be customized from 2 to 6+ hours.
Do tours stop at major landmarks?
Yes — tours include stops at the Golden Gate Bridge, Alamo Square's "Painted Ladies," Golden Gate Park, and more. Each stop comes with in-depth stories you won't hear on other tours.
Can I bring my own bike on a tour?
Yes, you're welcome to bring your own electric bike. The tour price stays the same, as it covers guide services, earpiece, insurance, and support — not just the bike.
Can I customize a bike tour?
Public tours follow set routes and stops. For a customized experience, book a private tour — we'll tailor the route, stops, pace, and duration to your interests.
What happens if I'm late for my tour?
Please contact us as soon as possible. We'll do our best to accommodate you, but depending on timing, the group may have already departed.
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Bike Rentals
What makes Dandyhorse the best choice for bike rentals?
Four things other rental shops don't offer: GPS self-guided tours included with turn-by-turn navigation and audio commentary, premium e-bikes (not old clunkers), a starting location in the Haight (not Fisherman's Wharf), and personal service from a small, locally-owned team.
What's included with every rental?
Every rental includes a premium bike, MIPS-certified helmet, extra-sturdy U-lock, front basket, phone mount, and access to our GPS self-guided tours with audio stops. Multi-day rentals include a portable charger.
What are your rental rates?
Regular bikes: $45 full day, $30 half day.
Electric bikes: $69 full day, $55 half day.
Multi-day discounts available. See full pricing on our rentals page.
Electric bikes: $69 full day, $55 half day.
Multi-day discounts available. See full pricing on our rentals page.
Do I need to reserve in advance?
Walk-ins are welcome, but we strongly recommend booking online — especially on weekends and during peak season. Booking guarantees your preferred bike and we'll have everything ready when you arrive.
Can I rent for multiple days?
Yes — we offer multi-day, weekly, and monthly rentals with discounted rates. Contact us for long-term pricing.
What are your hours?
Thursday–Monday, 9 AM – 6 PM (latest rental at 4 PM). Closed Tuesday/Wednesday in the off-season. Check our Google listing for the latest hours.
Is a deposit required?
Short-term (up to one week): No deposit. We require a credit card on file, signed rental agreement, and valid government ID.
Multi-week/monthly: A refundable security deposit is required.
Multi-week/monthly: A refundable security deposit is required.
Do you offer damage insurance?
Yes — we offer accidental damage insurance for a small fee. Note that no bike rental company in the world covers theft, so always lock up properly.
What if I get a flat tire?
Just call or text us — we'll get you rolling again. Our team provides roadside support and can deliver a replacement bike if needed.
Are your bikes good for riding to the Golden Gate Bridge?
Absolutely — it's one of the most popular routes. Our e-bikes make it effortless, even up the hills. We include a GPS route with navigation, audio stops, and best photo spots.
What routes do you recommend?
We have 5 GPS-guided routes with turn-by-turn directions:
All-City SF — parks, waterfront, and neighborhoods. A full-day epic.
SF → Sausalito — the iconic local route over the Golden Gate Bridge.
Golden Gate Park & Beaches — through the park to Ocean Beach on the car-free Great Highway.
Golden Gate Park & the Bridge — through the park, Land's End, and the bridge with a Presidio return.
Golden Gate Bridge (short) — the quickest out-and-back via the Presidio.
More details on our rentals page.
All-City SF — parks, waterfront, and neighborhoods. A full-day epic.
SF → Sausalito — the iconic local route over the Golden Gate Bridge.
Golden Gate Park & Beaches — through the park to Ocean Beach on the car-free Great Highway.
Golden Gate Park & the Bridge — through the park, Land's End, and the bridge with a Presidio return.
Golden Gate Bridge (short) — the quickest out-and-back via the Presidio.
More details on our rentals page.
Can I take the bike on the ferry?
Yes — you can take our bikes on the ferry to/from Sausalito or Tiburon. It's a popular option. Just check the ferry schedule and fares in advance.
Can I drop the bike off at a different location?
Currently, all bikes need to be returned to our Shrader Street shop. We'll recommend great routes back so you can see cool stuff along the way — and our Haight-Ashbury neighborhood has tons to do, shop, and eat when you're done.
Do I need to store the bike inside overnight?
Yes — for multi-day rentals, the bike must be stored indoors overnight. Almost every hotel and Airbnb in SF has secure bike storage on request. This protects you from having to pay for a stolen bike.
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Private Tours
Why choose a private tour?
Private tours offer a fully customizable, exclusive experience. You choose the route, pace, and focus — whether it's iconic landmarks, hidden neighborhoods, food stops, or a mix. 100% of the guide's attention is on your group. Ideal for families, celebrations, and corporate events. Learn more →
How do I book a private tour?
Our classic private tour is bookable directly on our website — click "Book Now" and select your date. For custom requests (large groups, special routes, corporate events), contact us and we'll build a custom quote.
How much do private tours cost?
Pricing depends on group size and tour length. For a quick estimate, check our private tour calendar or contact us for a custom quote.
What's included in a private tour?
Your bike (standard or electric), helmet, wireless earpiece, and the services of an experienced local guide. Food stops, special add-ons, and route customization are all available on request.
Can I customize the route?
Yes — private tours are fully customizable. Want iconic landmarks like the Golden Gate Bridge? Hidden gems in the Mission? A food-focused ride? Tell us your interests and we'll build it.
How large can a private group be?
We accommodate groups of any size — from a small family outing to a large corporate group. We'll assign additional guides as needed for larger parties.
How long are private tours?
The sweet spot is 3–4 hours (our standard private tour is 3.5 hours). We can adjust from a 2-hour quickie to a full-day epic — whatever fits your schedule.
Do you offer group or event discounts?
Yes — we offer discounts for large groups, corporate events, and school groups. Contact us for group pricing.
Do you do tours for special occasions?
Absolutely — we regularly lead tours for birthdays, anniversaries, bachelor/bachelorette parties, and team outings. Let us know your occasion and we'll make it special.
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Kids & Families
Why is Dandyhorse great for families?
Dandyhorse was founded by a longtime elementary school teacher — we love kids and understand family dynamics on the road. We have bikes and gear for every age, and our guides are trained to make rides safe and fun for the whole family.
Can children join a bike tour?
Ages 12+ (at least 5' tall, confident riders): Can join our public electric bike tours.
Kids under 12: We recommend a private tour or self-guided rental with child-carrying equipment (seats, tag-alongs, cargo bikes). This gives your family the flexibility to ride at your own pace.
Kids under 12: We recommend a private tour or self-guided rental with child-carrying equipment (seats, tag-alongs, cargo bikes). This gives your family the flexibility to ride at your own pace.
Can children ride e-bikes?
For safety, e-bikes are available only for riders aged 12+, at least 5' tall, and experienced cyclists. Younger kids can ride in child seats on e-bikes or in cargo e-bikes driven by a parent.
What bikes do you have for families with young kids?
Thule Yepp child seats — fits on e-bikes or regular bikes (ages 1–4).
Burley Kazoo tag-alongs — attaches to a parent's bike (ages 4–10).
E-cargo bikes with caboose — hauls kids up to 100 lbs.
Kids bikes — for independent riders ages 5–11.
See all options on our rentals page.
Burley Kazoo tag-alongs — attaches to a parent's bike (ages 4–10).
E-cargo bikes with caboose — hauls kids up to 100 lbs.
Kids bikes — for independent riders ages 5–11.
See all options on our rentals page.
Is it safe for children?
Yes — safety is our top priority. Our guides are trained to lead family-friendly groups, and all routes stick to bike lanes and quiet streets. MIPS helmets are provided for all ages.
Do you offer family-friendly routes?
Absolutely — whether on a guided tour, rental, or self-guided tour, we recommend safe, relatively flat routes through Golden Gate Park, the Great Highway, and along the waterfront. We'll help you choose the perfect route for your family.
Can we do a private tour for our family?
Yes — private tours are ideal for families. You set the pace, take breaks when needed, and choose a route that works for everyone. Contact us to set it up.
Still Have Questions?
Reach out anytime — we're real people who love bikes and San Francisco — reach out anytime and we'll get back to you fast.
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General
Where are you located?
618 Shrader Street, one block from Golden Gate Park in Haight-Ashbury. N-Judah Muni two blocks away, or Kezar Lot at 825 Stanyan (5 min walk).
How do I book?
Book online at sfbiketours.com, call 415-890-2453, or email info@sfbiketours.com. For custom private tours, contact us.
Website vs Airbnb/Viator?
Our website is cheaper (no platform commissions), plus better communication, flexible cancellation, and direct support.
How do I get to your shop?
Transit: N-Judah, 2 blocks away. Rideshare: Lyft, Uber, Waymo. Driving: Kezar Lot at 825 Stanyan St, 5 min walk.
Is biking safe in SF?
Yes — SF has extensive bike infrastructure and dedicated lanes. Tours follow the safest routes with a guide leading the way.
What should I wear?
Layers! Closed-toe shoes, pants, long sleeves, sweater, and a jacket. SF weather changes fast near the coast.
Do I need a helmet?
No — MIPS helmets included free. Required on tours. Required by law under 18 on rentals.
What payment do you accept?
All major credit cards, Apple Pay, and Google Pay.
🚴
Bike Tours
What makes Dandyhorse the best?
SF's top-rated company. Small groups (max 9), expert local guides (avg 15 yrs in SF), wireless earpieces for live narration.
What's included?
Premium e-bike, MIPS helmet, lock, wireless earpiece, SF map/guide, and a pastry from a local bakery.
Suitable for beginners?
Physically easy (e-bikes!) but you need basic cycling confidence, including hills. Practice on a Bay Area Bikes rental first if unsure.
How long are the tours?
Public tours: 3–4 hours with stops. Private tours: 2–6 hours, customizable.
How many people per tour?
4–8 people, max 9. The smallest groups of any SF bike tour for a personalized experience.
Can I bring my own bike?
Yes, bring your own e-bike. Tour price stays the same (covers guide, earpiece, insurance, support).
🔑
Bike Rentals
What's included with rentals?
MIPS helmet, U-lock, front basket, phone mount, GPS self-guided tours with audio. Multi-day rentals include a portable charger.
What are your rates?
Regular bikes: $45/day, $30/half day. E-bikes: $69/day, $55/half day. Multi-day discounts available.
Book ahead or walk in?
Both! Walk-ins welcome, but booking online guarantees your bike and we'll have everything ready.
Good for the Golden Gate Bridge?
Absolutely — our e-bikes make it effortless. GPS route included with navigation, audio stops, and best photo spots.
What routes do you recommend?
5 GPS-guided routes: All-City SF, SF→Sausalito, Golden Gate Park & Beaches, Park & Bridge, and Bridge (short). Details on our rentals page.
What are your hours?
Thu–Mon, 9 AM – 6 PM (last rental 4 PM). Closed Tue/Wed off-season. Check Google for updates.
Is a deposit required?
No deposit for rentals up to a week. Just a card on file, signed agreement, and valid ID. Multi-week: refundable deposit required.
Can I take the bike on the ferry?
Yes — ferries to Sausalito and Tiburon have bike space. Check schedule and fares in advance.
⭐
Private Tours
Why choose a private tour?
Fully customizable route, pace, and stops. 100% guide attention. Ideal for families, celebrations, and corporate events.
How much do they cost?
Depends on group size and length. Check our calendar for estimates or contact us for a quote.
How long are private tours?
Standard is 3.5 hours. Can range from 2 to a full day. Relaxed pace with plenty of stops.
Can I customize the route?
Yes — landmarks, hidden gems, food stops, cultural detours. Tell us your interests and we'll build it.
Special events?
Birthdays, anniversaries, bachelor/bachelorette, corporate — we do it all. Contact us with details.
👨👩👧
Kids & Families
Can kids join a bike tour?
Ages 12+ (5'+ tall, confident riders): public e-bike tours. Under 12: private tours or self-guided rentals with child-carrying equipment.
What bikes for young kids?
Thule Yepp child seats (1–4), Burley Kazoo tag-alongs (4–10), e-cargo bikes with caboose (up to 100 lbs), kids bikes (5–11).
Can kids ride e-bikes?
Ages 12+, 5' tall, experienced riders only. Younger kids ride in child seats on e-bikes or in cargo e-bikes driven by a parent.
Is it safe for kids?
Yes — family-trained guides, routes on bike lanes and quiet streets, MIPS helmets for all ages, and kid-tested gear.
Private tours for families?
Ideal! Set your pace, take breaks, choose a family-friendly route. Contact us to set it up.
Still Have Questions?
Reach out anytime — we're real people who love bikes and SF.