Refund Policy

CANCELLATION POLICY

While we understand things may happen that lead to an unavoidable cancelation our tour sizes are small and we appreciate your understanding of our policy on refunds and rescheduling. No refunds/rescheduling/rainchecks are given for customers who do not attend or miss their scheduled tour.

Rescheduling & Refunds 

Public Bike Tours – A guest may get a full refund or reschedule if they cancel with at least a 24-hours notice. No refund will be given with less than 24 notice or on tour day.

Private Bike Tours – A guest may get a full refund or reschedule if they cancel with at least a 72-hour notice. No refund will be given with less than a 72-hour notice or on tour day. Private tours arranged for corporate groups require a 7-day notice. No refunds will be given to corporate groups with less than a 7-day notice. Note: Sunk costs associated with private tour arrangements will not be refunded.

Multi-day Bike Rentals – A full refund will be given with at least a 24-hour cancellation notice. No refunds will be given if less than a 24-hour notice, no exceptions.

Full & Half Day Bike Rentals – A full refund will be given with at least a 12-hour notice. No refunds will be given if less than a 12-hour notice. Exception: if reservation made less than 12 hours before reservation start time. In this case, a full refund is available.

Raincheck Policy

We have a generous raincheck policy. If a guest reservation falls outside of a full refund, guests may request a fully transferable raincheck to a future tour or rental date of their choosing (subject to availability, at our discretion) of equal or lesser value. Please contact us to redeem the raincheck or to request it in gift card form.

Minimum Guest Policy for Public Tours

To make it financially feasible we do require at least 2 guests on all tours. If you’re the only one who has signed up as of 6 p.m. the day before, you will be notified and have the option of switching to another tour, a bike rental, or a full refund. Thank you for being so understanding here.

Weather Policy

Customers will also receive a full refund or reschedule to another tour or rental due to unsafe weather conditions or other unforeseen circumstances. We do our best to make the call on weather by 10 p.m. the night before a tour but may need until 7 a.m. the morning of. Forecasted light rain or fog mist does not cancel a tour or a rental and our normal cancellation policy applies.